Reference

Our Terms, Data and Access Rules

Everything that governs your account with us sits on this page in plain English: what we hold about you, how cookies behave in the browser lobby, and how to send us a request.

Plain-English termsAccess by region and local lawAccount in your own namebKash, Nagad, Rocket in contextRequests by email or chat
ABC356 Bat Our Terms, Data and Access Rules
POLICY CONTACT PATHS

Where To Send Policy Questions

Policy questions shouldn't sit in a general queue, so we keep the paths short. If it's about your data, your account name, or a change to something we hold, say that in your first message and include the mobile number tied to your account wallet. Live chat clears most of it inside the lobby. For anything that needs a paper trail, email works better because you keep your own copy of what was asked and answered.

Live chat in the lobby Open the chat panel from any lobby page and start with your account mobile number. Quickest route for access questions, wallet verification steps and anything blocking a withdrawal.
Email for data requests Send data, correction or account-closure requests by email so both sides hold a record. Write the request in one line, then add your account name and registered mobile number.
Wallet and payment queries For a bKash, Nagad or Rocket transfer that didn't land, share the transaction reference from your wallet app. Our team traces it against the deposit shown on your account.
DATA AND SECURITY

How We Handle Your Account Data

What do we actually hold? Your name, mobile number, the wallet you deposit from, your transaction history, and the device and browser you sign in with. Nothing bought in from outside, no extra profile built about you. Login runs on your mobile number plus a one-time code, and every bKash, Nagad or Rocket transfer is confirmed with your own wallet PIN on your own phone — never by us on your behalf.

Details we keep

Name, mobile number, wallet used for deposits, transaction history and sign-in device. We keep it because verification and payment tracing need it, not for resale or ad targeting.

Cookies in the browser lobby

Cookies hold your session so switching from Slot Mania to Football Quickbet doesn't sign you out. Clear them in your browser settings and you'll simply log in again.

Account security steps

One-time codes go to your registered number, so keep that number current. If you change SIM, message support before you change it in settings and we'll re-verify the account.

Retention and changes

Payment and verification records stay while your account is active and for the period our payment obligations require. Ask us to correct or remove anything else and we'll confirm what we did.

Common Questions About These Terms

These are the ones that reach chat most often — access, data, and why verification asks what it asks. If yours isn't here, message us and get it answered properly rather than guessing. Anything about eligibility we'll always point back to your local law and the regions we're allowed to serve. The answers below reflect how the account and the lobby work today.

That depends on your local law and on the regions we're eligible to serve. You also need to be of legal age in your area before opening an account or depositing.

Because withdrawals are verified against the wallet that funded the account. If the name on your bKash, Nagad or Rocket wallet differs from your account name, verification will hold the payout.

Yes. Email the request from your registered address with your account name and mobile number. We remove what we're free to remove and explain which payment records we must retain.

Yes. Our sportsbook covers BPL and international cricket alongside football, and the same access rules apply — availability follows your local law and the regions we can serve.

The studio does. Pragmatic Play, PG Soft and Evolution publish paytables and round rules in the game window, and RTP figures appear only where that provider chooses to show them.

The current version always sits on this page. When payment rails or account rules shift, we update here, and continuing to use your account means the updated terms apply.

Yes. Message live chat from inside the lobby or email us with your account name and registered number, and our team will action the pause and confirm it back to you.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.